Frequently Asked Questions
When will I receive my order?
Our standard delivery is 3-5 working days but we always aim to deliver as soon as possible. We'll send you a DHL tracking number too.
Can I get next day delivery?
Yes you can! Just place your order by 9am the day before and select Next Day Delivery at checkout.
What if I change my mind?
No worries! Your satisfaction is paramount to us and we will happily refund any online purchase from our store at any time within 14 working days after the day you received the relevant product or products. See or Delivery & Returns Policy for full details.
Why can I see small bits of black debris?
It's okay, small amounts of smoke and soot are natural parts of the burning process. In a candle, the wax is the fuel and the wick is the fuel delivery system. With good quality and properly maintained candles, the soot and smoke will be minimal, and will not leave black residue behind. Small excess smoke and soot is normal and are evidence of an incomplete chemical reaction that could be caused by a variety of factors, some of which can be easily remedied. See our 'What can I do if my candle doesn't burn properly?" below.
What can I do if my candle doesn't burn properly?
It's okay, we have the answers.
Our candles are made with thought and to get the most out of your candle these tips will help.
The first burn is the most important. The candle wax must pool to the edge on the initial burn. Wax has a memory, so if your candle doesn't burn to the edges, it will begin to tunnel and won't burn evenly the next time, wasting the wax and not getting the hours from your candle. So just make sure you allow enough time for the wax to pool to the edge.
If your wax didn't get to pool to the edge, gently swirl the melted wax around to cover the un-melted wax. The heat from the melted wax should melt the remaining wax.
Also keep your candle on an even surface so the wax can melt evenly.
If needed, after the first burn, trim your wick to the ideal length of ¼ inch to ensure the flame doesn’t burn too high and to stop your candle from burning too fast, also preventing any soot. Do not trim the wick too short or it will be drowned in the wax and won’t have enough air to stay alight. Our wicks are made from cotton with a paper core, so be gentle.
Make sure none of the trimmings remain in the wax. Debris in the wax can cause the flame to flicker too high, which causes the mushrooming of the wick and soot. If the wick does mushroom, gently remove the mushroom before you light again.
Occasionally the wick will keep going out, this can be solved easily, when lighting the candle, allow the match flame to melt a little of the wax and then carefully pull a little of the wax up the wick.
Ideally you would burn your candles for four hours each time and not more than once every 24 hours to prolong the life of that candle. Burning for more than four hours can also cause the wick to form a mushroom and burn faster.
Moving air can disturb the flame, so keeping the candle away from airstreams like open windows or AC vents and fans is crucial. Even with a clean burning candle like ours, air interruption can cause black staining to the glass jar.
Follow these steps to ensure you're not throwing away your money on beautifully made candles.
Why is my reed diffuser not smelling as strong?
Don't worry, the below will help explain how to prevent this.
Reed diffusers need to be managed to maintain their effectiveness.
This is because the scented oil is released into the air via the reeds, the oil travels up the reeds and the aroma is dispersed through their small pores evaporating into the air and leaving the aroma molecules behind.
However, If the pores get over saturated, they can get blocked and no longer release the aroma and if the liquid become stagnant the oils can settle and be less effective.
It is therefore important to follow the instruction on how to use.
We recommend using half of the reeds provided, turning the reeds every week or two, giving the container a swirl to reinvigorate the oil and replacing the reeds with the other half when the liquid is at the halfway mark.
What's the difference between plant wax and paraffin wax?
Paraffin Vs Plant Wax
The Clean Burn of Plant Wax
Paraffin Wax Candle
Plant Wax Candle
The candle on the left is made with paraffin wax and synthetic fragrance. The one on the right is the clean burn of our plant wax and essential oil candle.
The heavy black soot is the solid particle which results from the incomplete combustion of carbon containing fuels like paraffin wax, polluting the air with petro-carbon soot.
Our plant wax is petro-carbon soot free, with chemical free fragrance, giving a non polluting, non toxic, clean and safe burn.
Just a little note...the glass jar won't necessarily always become marked by a paraffin candle, but they will still be emitting the black petro-carbon soot into the air!
Why do ingredients matter?
There is a misconception as to what 'quality' actually means when it comes to candles and home fragrance. Clever marketing and elaborate packaging can lead us to believe something is of high quality. Sometimes they are, but it's important to check out the ingredients first.
For example a powerful scent doesn't necessarily constitute good quality. In fact many scents are powerful because they are made with harsh chemicals.
Also many brands use paraffin wax, can also be known as mineral wax. This wax burns effectively but it's not necessarily efficient due to its quicker burn.
More importantly, paraffin wax is a by-product of petroleum and this environmental toxin can pollute the air with petro-carbon soot, irritating our lungs and allergies.
At Yummy Home we use plant wax, a clean burning wax that contains no petro-carbon soot so you know the air you are breathing is not full of damaging pollutants.
We fragrance our products with essential oils. These plant derived ingredients not only smell great but have many wellbeing benefits too.
Where are your products made?
We support British manufacturing and small businesses, with all products and boxing made in Britain. We source our materials close to home too helping to reduce our carbon footprint.