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Top Tips to Get The Most Out of Your Products


The first burn is the most important! The candle wax must pool to the edge on the initial burn.

Wax has a memory, so if your candle doesn't burn to the edges, it will begin to tunnel and won't burn evenly the next time, wasting the wax and not getting the hours from your candle. So just make sure you allow enough time for the wax to pool to the edge.

If your wax didn't get to pool to the edge, gently swirl the melted wax around to cover the un-melted wax. The heat from the melted wax should melt the remaining wax.

Also keep your candle on an even surface so the wax can melt evenly.

If needed, after the first burn, trim your wick to the ideal length of ¼ inch to ensure the flame doesn’t burn too high and to stop your candle from burning too fast, also preventing any soot. Do not trim the wick too short or it will be drowned in the wax and won’t have enough air to stay alight. Our wicks are made from cotton with a paper core, so be gentle.

Make sure none of the trimmings remain in the wax. Debris in the wax can cause the flame to flicker too high, which causes the mushrooming of the wick and soot. If the wick does mushroom, gently remove the mushroom before you light again.

Occasionally the wick will keep going out, this can be solved easily, when lighting the candle, allow the match flame to melt a little of the wax and then carefully pull a little of the wax up the wick.

Ideally you would burn your candles for four hours each time and not more than once every 24 hours to prolong the life of that candle. Burning for more than four hours can also cause the wick to form a mushroom and burn faster. 

Moving air can disturb the flame, so keeping the candle away from airstreams like open windows or AC vents and fans is crucial. Even with a clean burning candle like ours, air interruption can cause black staining to the glass jar.

A final point is to try and keep your candle wax from collecting dust. Either use a lid, but then you won’t get the gentle waft of the scent even when unlit, or use the candle often to stop dust from building up. Avoid wiping inside and messing around with the wax and wick too much.

Reed Diffusers

Most people will open their new reed diffuser, set it up and barely touch it until its near empty and find that the smell was only strong at the beginning.

Reed Diffusers do need to be managed to maintain their effectiveness. These products work by the scented oil being released into the air via the reeds, the oil travels up the reeds and the aroma is dispersed through their small pores evaporating into the air and leaving the aroma molecules behind.

However, If the pores get over saturated, they can get blocked and no longer release the aroma and if the liquid become stagnant the oils can settle and be less effective.

It is therefore important to follow the instruction on how to use.

 We recommend using half of the reeds provided when you first set up your product.

Turn these reeds every week or two and giving the container a swirl to reinvigorate the oil.

Then replacing the reeds with the other half when the liquid is at the halfway mark and continue with the weekly turning and invigorating.

This should help you to always have a fresh smell and get the best from your product.

Room Sprays

These little treasures require very little effort to maintain their aroma.

Just a gentle shake before use will help to reinvigorate any stagnant oils.

Spraying techniques are simple, just spray high and at a distance to allow the molecules to drop from a height and fill more space.